VP Care Terms of Service

Effective as of December 1, 2024

Introduction

Welcome to VP Care. These Terms of Service ("Terms") govern your use of our website, mobile application, and services (collectively, the "Service") operated by VP Care ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

Please read these Terms carefully before using our Service. Your use of the Service constitutes acceptance of these Terms.

Account Registration

To access certain features of our Service, you must register for an account. When you create an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate
  • Keep your password secure and confidential
  • Be responsible for all activities under your account
  • Notify us immediately of any unauthorized use

You must be at least 18 years old to create an account. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

Products and Services

Product Information

  • • Product descriptions and images are for reference only
  • • We strive for accuracy but cannot guarantee perfection
  • • Actual products may vary slightly from descriptions
  • • All prices are subject to change without notice

Availability

  • • Product availability is not guaranteed
  • • We may discontinue products at any time
  • • Stock levels are updated regularly but not in real-time
  • • We reserve the right to limit quantities

Important: We reserve the right to refuse or cancel orders that appear fraudulent, violate these Terms, or are placed by customers who have previously violated our Terms.

Orders and Payment

Order Process

When you place an order, you are making an offer to purchase products subject to these Terms. We may accept or decline your order at our discretion.

Your order is confirmed when:

  • You receive an order confirmation email
  • Payment has been successfully processed
  • Products are available and in stock

Payment Terms

We accept the following payment methods: major credit cards, debit cards, and other payment services as displayed at checkout.

  • Payment is required at the time of order
  • All payments are processed securely through third-party providers
  • You authorize us to charge your payment method for the total amount
  • Additional fees may apply for international orders

Pricing

  • • All prices are displayed in GBP (£) and include applicable VAT
  • • Shipping costs are calculated at checkout
  • • Prices may change without notice
  • • We are not responsible for pricing errors
  • • If a pricing error occurs, we will contact you before processing

Shipping and Delivery

Delivery Information

  • Delivery times are estimates, not guarantees
  • We ship to addresses within the UK and EU
  • Delivery charges vary by location and order size
  • Free delivery may be available for qualifying orders

Your Responsibility

  • Provide accurate delivery address
  • Be available to receive deliveries
  • Inspect packages upon delivery
  • Report damaged or missing items within 48 hours

Risk of Loss: Title and risk of loss for products pass to you upon delivery to the address you specified. We are not liable for products lost, stolen, or damaged after delivery.

Returns and Refunds

30-Day Return Policy

You may return most items within 30 days of delivery for a full refund, subject to the conditions below.

Returnable Items

  • Items in original condition and packaging
  • Unused and unworn items
  • Items with all original tags and labels
  • Non-personalized or customized items

Non-Returnable Items

  • Personalized or customized products
  • Perishable goods or consumables
  • Hygiene or health-related products
  • Digital products or downloads

Refund Process

Once we receive and inspect your returned item:

  1. 1.We will notify you of the approval or rejection of your refund
  2. 2.If approved, refunds are processed to your original payment method
  3. 3.Refunds typically appear within 5-10 business days
  4. 4.Return shipping costs are deducted unless item was defective

User Conduct and Prohibited Uses

You agree not to use the Service for any purpose that is prohibited by these Terms. Prohibited uses include but are not limited to:

Illegal Activities

  • Violating any applicable laws or regulations
  • Fraud, money laundering, or illegal transactions
  • Purchasing items for resale without authorization

Harmful Activities

  • Harassment, abuse, or harm to others
  • Spreading malware or viruses
  • Attempting to breach security measures

Account Misuse

  • Creating multiple accounts to circumvent restrictions
  • Sharing or selling account access
  • Using automated systems without permission

Content Violations

  • Posting false, misleading, or harmful content
  • Infringing intellectual property rights
  • Spamming or unsolicited marketing

Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of VP Care and its licensors. The Service is protected by copyright, trademark, and other laws.

What You May Do

  • Use the Service for personal, non-commercial purposes
  • View and download content for personal use only

What You May Not Do

  • Copy, modify, or distribute our content without permission
  • Use our trademarks or logos without authorization
  • Reverse engineer or attempt to extract source code

Disclaimers and Limitation of Liability

Service Disclaimer

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties or representations about the accuracy or completeness of the Service content or associated services.

We Do Not Warrant

  • Uninterrupted or error-free service
  • Complete accuracy of product information
  • Security of data transmission
  • Compatibility with all devices

Limitation of Liability

  • Limited to the amount you paid for products
  • No liability for indirect or consequential damages
  • No liability for business losses or lost profits
  • Claims must be made within one year

Account Termination

Your Right to Terminate

You may close your account at any time by:

  • Contacting customer service
  • Using account settings (if available)
  • Completing any pending orders first

Our Right to Terminate

We may suspend or terminate your account if you:

  • Violate these Terms of Service
  • Engage in fraudulent activity
  • Cause harm to other users or our business
  • Fail to pay for orders or chargebacks

Upon termination: Your access to the Service will cease immediately. Any pending orders may be cancelled, and outstanding obligations will remain in effect.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Information We Collect

  • • Account and contact information
  • • Order history and preferences
  • • Payment and billing information
  • • Website usage and analytics data

Your Rights

  • • Access your personal data
  • • Correct inaccurate information
  • • Request data deletion
  • • Opt-out of marketing communications

By using our Service, you consent to our collection and use of information as described in our Privacy Policy. We comply with applicable data protection laws including GDPR.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Dispute Resolution Process

  1. 1.
    Informal Resolution: Contact us first to try to resolve any disputes informally through our customer service team.
  2. 2.
    Mediation: If informal resolution fails, we agree to participate in mediation before pursuing litigation.
  3. 3.
    Jurisdiction: Any legal proceedings will be conducted in the courts of England and Wales.

Consumer Rights: Nothing in these Terms affects your statutory rights as a consumer under applicable consumer protection laws.

Changes to These Terms

We reserve the right to modify or replace these Terms at any time. When we make changes, we will:

  • Post the updated Terms on our website
  • Update the "Effective Date" at the top of these Terms
  • Notify you by email for material changes (if we have your email)
  • Provide at least 30 days' notice for significant changes

Your Continued Use: By continuing to use the Service after changes become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using the Service.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Customer Service

Email: support@vpcare.com

Phone: +44 (0) 123 456 7890

Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT

Legal Department

Email: legal@vpcare.com

Address:

VP Care Ltd
123 Healthcare Street
London, England SW1A 1AA
United Kingdom

Acknowledgment

By using VP Care's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms constitute the entire agreement between you and VP Care regarding your use of the Service and supersede all prior agreements and understandings.

Last updated: December 1, 2024 | Version 2.1